Shipping & Refunds
General Shipping Policies:
Please allow 5 to 7 business days for all orders to be fulfilled. Orders are not fulfilled over the weekend. Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. Please see below for more information on transit times.
Once the carrier scans it into their system you will receive a shipment confirmation email to the email address provided under your order. Please check your "junk" mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by the relevant carrier.
Please note: items marked as 'PRE-SALE' do not follow standard shipping times. All 'PRE-SALE' items are fulfilled in the order they were received once the items have completed production and have been received in warehouse. Any order with multiple items that contain a 'PRE-SALE' item will also be delayed.
For more information on shipping policies and our refund/return policies, please keep reading below.
Domestic Shipping Policies:
All domestic orders (within the United States) are shipped USPS First-Class Mail unless they are over a pound then they will be shipped Priority. Domestic orders should typically arrive between 3 to 5 business days after your order has been shipped. If USPS is anticipating delays due to weather or other factors, those updates will be available at usps.com/tracking.
Domestic orders are not insured. If you have an order valued at more than $150 and would like to request your order be insured, please leave an order note at the time of your order AND email store@producerentertainment.com to alert our order fulfillment team of your purchase and insurance request.
International Shipping Policies:
All international orders are shipped USPS First-Class International Mail. Priority shipping is not available. International orders may take up to 2 business weeks to arrive.
Please note: once an international order has left the United States, the order is turned over to the local postal service for your country. For questions regarding the tracking and status of your order, once it has left the United States, please direct your inquiries to your local postal service. You may use your USPS First-Class International Tracking number as a reference.
Please note: certain countries require a customs fee be paid for any merchandise purchased outside of your country. We are not responsible for applicable customs fees. Failure to pay customs fees may result in your item being rejected entry and being returned back to our warehouse. For more information regarding returned orders please read our "Return Policies" section below.
Return and Refund Policies:
All orders are final. There are no exchanges or refunds issued once an order has been placed.
Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to our warehouse due to the following reasons:
- a failure to pay customs fees
- an insufficient address provided under your original order
- was refused by the sender
- sent to an address that is no longer valid
Orders that are returned will be held in our warehouse for 60 days. After that, unclaimed orders are added back into the inventory.
Refunds are issued on a case-by-case basis and are only issued for one of the below reasons:
1) You received an incorrect order.
2) You received wrongly shipped items.
3) You received the wrong item in your shipment.
4) Your order was missing items from your original order.